Frequently Asked Questions
Everything you need to know about shopping with Hull KR
When will my order be dispatched?
We aim to dispatch all orders within 2-3 working days. During peak periods, such as new kit launches or Christmas, dispatch times may be slightly longer.
What is your return policy for replica kits?
You can return replica kits within 28 days of purchase, provided they are in original condition with tags attached. Please note that personalized shirts with custom names and numbers cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship Hull KR merchandise worldwide. Shipping costs and delivery times vary depending on the destination country and will be calculated at checkout.
How do I know what size to order?
We provide a comprehensive size guide on each product page. Our technical training wear and replica kits are designed for an athletic fit, so we recommend sizing up if you prefer a looser feel.
Can I click and collect my order from Sewell Group Craven Park?
Yes, Click & Collect is a free service. You will receive an email notification as soon as your order is ready for pickup at the official Fan Experience Store.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.